How will my order be delivered?
We select the carriers that work best for our users. Depending on your location and products, carriers may vary to ensure faster delivery and stock availability.
-United States Standard Delivery: FedEx/USPS/UPS, delivery takes 7 to 15 working days.
-United Kingdom Standard Delivery: delivery takes 7 to 14 working days.
-Canada Standard delivery: UPS, delivery takes 7 to 10 working days.
Note: Delivery times may vary during holidays, peak demand season, major events, among other external factors.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Coverage:
1.Loss Coverage. Packages Marked as “Delivered”: If your packages are marked as “delivered” by the courier but you do not receive them, we will consider them lost, provided you submit sufficient supporting documents.
2.Damage Coverage. If your packages are damaged during transit, we will compensate you bby offering either a replacement or a refund. The compensation amount will not exceed the original purchase value of the items.
3.Mis-delivery by Courier. If the delivery address provided does not match the address specified in your order information, we will compensate the costs incurred to correct the address, subject toour approval.
reporting as follows:
1.Issue of Loss: If the package is not marked as “delivered” by the courier company, it must be reported within 90 days after the order date. If the package is marked as “delivered” but not received, it must be reported within 7 days from the time the
2.Issue of Damage: If the package is delivered with damage, it must be reported within 7 days the time the courier’s information is updated to “delivered.” courier’s tracking record is updated to “delivered.”
3.Mis-delivery by Courier: If you find that the package has been delivered to the wrong addresspleasereport it to us immediately